Refund and Returns Policy

Refund and Return Policy

At Quick Reach Electronics Trading LLC, customer satisfaction is our top priority. We want you to be completely happy with your purchase, and we understand that there may be situations where a return or refund is necessary. Please
review our Refund and Return Policy to understand the guidelines and procedures to make this process as smooth and transparent as possible.

1. Eligibility for Returns and Refunds

We offer returns or exchanges for products under the following conditions:

• The product must be returned within 14 days from the date of purchase.
• The product must be unused, in its original packaging, and include all accessories, manuals, and documentation.
• Returns are applicable for products that are defective, damaged upon arrival, or not as described.
• For reasons such as a change of mind or incorrect product selection, returns are subject to evaluation and approval by our customer service team.

2. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

• Clearance items or products marked as final sale.
• Perishable goods, gift cards, and personal care items.
• Items that have been used, altered, or damaged after delivery.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support
   Email us at aftersales@quickreach.com or call us at +97155-3289988, +971-42735471 with your order number, product details, and reason for return. Our team will provide instructions and issue a Return Merchandise
   Authorization (RMA) number.
2. Prepare Your Product for Return
   Repack the product in its original packaging, along with all accessories and documentation. Ensure the RMA number is clearly marked on the package.
3. Return Shipping
   Ship the product back to the address provided by our customer service team. Shipping fees may apply for non-defective product returns.

4. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund based on the following criteria:

• Condition of the returned item upon inspection.
• Return reason validity (defective or damaged items are prioritized).

If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

Please Note: Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

5. Exchanges

If you received a defective or damaged item and prefer an exchange over a refund, please contact us with details of the issue. We will arrange an exchange as soon as possible at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please:

1. Check with your bank or credit card provider, as processing times may vary.
2. Contact our Customer Support team for further assistance.

7. Contact Us

For any questions or concerns about our Refund and Return Policy, please reach out to our dedicated customer support team:

• Email: aftersales@quickreach.com
• Phone: +97155-3289988, +971-42735471

Quick Reach Electronics Trading LLC reserves the right to amend this policy at any time. Please review this page periodically for updates.